You're currently on:
Information Handling Policies
- Shipping & Delivery
- Privacy
- Your Personal Information
- We use cookies
- Trends, Tracking and Sharing Information
- Viewing Orders
- Updating Account Information
- Links
- Returns and Warranty
- Shipping & Delivery
-
Our Delivery Service provides parcel delivery within 3 working days from receipt of payment. Deliveries to remote areas may take longer. International orders are shipped using New Zealand Post Air Mail.
For more information on our delivery pricing and policies please visit our delivery page. - Privacy
-
Your privacy is very important to Aqualine Swim. We acknowledge that when you choose to provide Aqualine Swim with information about yourself, you trust Aqualine Swim to act in a responsible manner. To this end we:
- will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
- will not disclose your Personal Information to third parties unless you have authorized us to do so;
- will take reasonable steps to protect the security of the Personal Information we collect from you.
- Your Personal Information
-
Aqualine Swim does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Aqualine Swim uses such voluntarily submitted information for the purposes for which it was submitted.
When you place an order Aqualine Swim will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard etc. in order to process your order, and with our couriers to ensure delivery.
The Privacy Act gives you the right to see and correct any inaccuracies in the personal information Aqualine Swim holds about you.
- We use cookies
-
Cookies allow Aqualine Swim to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Aqualine Swim, require cookies to process your orders.
- Trends, Tracking and Sharing Information
-
Aqualine Swim uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
- Security
-
Aqualine Swim uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
- Links
-
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
- Returns and Warranty
-
Aqualine Swim is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, you may return it to us in original condition with original packaging within 14 days of receipt for a full refund. To return products to Aqualine Swim please affix the postage to your package and send to the address shown on your invoice.
We strive to ensure that the products you receive meet our high quality standards. However if you do receive a product that is faulty, please call us to arrange free return delivery and an exchange or refund.
Should you discover any defects in your product, please contact Aqualine Swim via our contact link, to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund.
